As it writes, “We (SEPTA) recognize the need to account for a significant digital divide, a range of literacy levels in our region, and an increasing number of people for whom English is a second language.” SEPTA does not state how they interpret the responses to control for the digital divide.ĥ,806 people responded to the survey, and 333 people participated in the in-person events. SEPTA and its consultants are well aware that internet surveys don’t provide accurate information. An overwhelming number of those responses have come from the internet. As of today, less than 1% of the daily riders have responded. In 2019 there were 600,000 daily bus riders and an additional 250,000 on weekends. The challenges of getting information have been made much greater by the COVID pandemic, which limited the number of in-person meetings SEPTA’s consultants could hold. A small percentage of the riders have been surveyed, and a smaller number have attended meetings.
SEPTA has been working on changes to its bus routes for the past two years.
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